You are always entitled to return or exchange your items within 10 days from the time of delivery. You may request the refund of items, which you must return to us in an unused condition. You may not handle the item more than necessary to determine the item's qualities and fit. Returns will only be accepted if labels and hang tags are intact. Taylor Dorry cannot accept returns where labels have been removed. If the item has been handled more than is deemed necessary, Taylor Dorry earns the right to decline the request, and the item will be sent back to you.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund. Note that additional duties and/or taxes will not be refunded.
You will be responsible for paying for your own shipping costs when returning your item(s) including customs and duties.
Taylor Dorry cannot administer exchanges of items that are purchased online. If you want to purchase a different item, another size, or another color please return the purchased item and place a new order in the online store.
Taylor Dorry ensures that all products are meticulously checked in a quality control before being dispatched to our customers. Please inspect your order upon reception (within 48 hours) to see if the item is defective, damaged or if you received the wrong item. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item, depsite this, is damaged or otherwise defective, please contact us via the contact tab for further consultation. You will receive a replacement of the item in question if a new one is available. If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased item(s) the cost of the original delivery will not be repaid. You are asked to always examine your received products at the time of delivery and immediately report any deviations from your order confirmation to us. We will return your funds as soons as possible, at the latest within 30 days from the date you returned the item and it was received by Taylor Dorry, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment.
All deliveries are subject to the delivery costs which will be quoted at checkout. All costs are to be paid by the customer unless stated otherwise. You will receive an email once your order has been shipped with a tracking number.
Customers placing orders to countries outside the US may be required to pay additonal taxes and fees before they receive their packages. Please contact your local customs office for more information.
We can not take responsibility for any package once it is in your country.
Taylor Dorry is not responsible for packages once they are marked as delivered.
Please contact us via website to make alternate arrangements for shipping dates and/or additional insurance.
TERMS & CONDITIONS
Thank you for visiting our webshop on the website www.taylordorry.com (hereafter the "site") published by Taylor Dorry. Please read the following terms and conditions before placing an order. These terms and conditions may be modified at any time by Taylor Dorry at her sole descretion, without prior notice.
Orders & Availability
An order confirmation will be sent to you by email when your order is placed. Taylor Dorry does not guarantee that all items included in the order are available. Should the item(s) ordered be unavailable, Taylor Dorry will contact you shortly by email. As soon as your order leaves our warehouse, you will recieve a shipping confirmation by email or text with your tracking number and a link for tracking your order.
Inaccuracies On The Website
Taylor Dorry cannot guarantee that the content of the site is free of inaccuracies or typographical errors at all times, nor can we guarantee that all the information is up-to-date. Although Taylor Dorry strives to display the correct texts, images, and pricing on the site and it's webshop, errors may occur.
Taylor Dorry may at any time amend the content of the site and reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such a case we will notify you by email and give you the option of placing a new order with the correct price or cancelling your order. If we are unable to contact you, your order will automatically be cancelled.
Prices are displayed for each item in the webshop.
We cannot guarantee that the colors appearing on the website reflect the clothes' colors in reality. The colors can be reflected in different ways depending on your computer or phone screen.